About Us

Our Vision

Imagine integrating a fragmented care system in a way that goes beyond identifying the problem to enabling solutions that are so intuitive they easily penetrate the whole healthcare market from hospitals, community settings through to homes.

Imagine measuring inputs, outputs and outcomes to enable next generation business models for health and social care. We have that opportunity and we are going to bring together the best people, industry partners and technology to do it.

We are leaving behind the legacy of existing service models, focusing on an activated consumer, engaged and empowered clinicians and carers, and technology enabled solutions.

We are deploying intelligent data analytics, system design through simulation, and rapid prototyping to solve the highest priority health care problems – such as patients at high risk of hospital admission and focusing on keeping them out of hospital. We are designing these solutions on the basis of the rich experience of everyday General Practice and intimate understanding of the biopsychosocial aspects of health care.

We will bend the cost curve to enable less expensive care of patients with high needs to allow re-investment in wellness and prevention.

Our Mission

Our goal is to provide:
The best patient experience
The best clinician experience
The best health and social outcomes for our community
The best value from investment for our partners

Design, develop and distribute a system which contains and effectively and efficiently integrates all the necessary components, for next generation healthcare.

We recognise that in order to move beyond current issues and problems, that patients, communities, partners and staff need the right incentives. That is why we have moved from having customers to having partners and from consuming to cooperating.

Imagine a world where we can move from identifying barriers and problems to addressing them with solutions we know can work and new ones we haven’t yet dreamt of.

We have imagined this,

we are now enabling this,

and bit by bit we are doing it.

Our Approach

iHealth Care's unique approach involves the use of:


We use proprietary and other software and technology solutions to support you to stay healthy. This includes our secure form technology and our home grown telehealth platform Welio.


Our centres provide a healthy environment for both our patients and health professionals. We use modern equipment to ensure you get the best and safest healthcare experience.


We use processes such as pre-appointment forms to acquire data and help you navigate your care experience to get the most out of your health care providers.

We use proactive communication about health matters to help you stay on top of your health. We send regular health reminders by email to our patients on an opt-out basis.

We use telehealth and other virtual care solutions to make it easy for you to engage with your health professionals.

Our forms include:

Pre-appointment questionnaires to help you plan your consult and make sure you are up to date with your preventative health activities.

Mini iHealth Check which guides you on a step by step plan for important preventative health activities.

iHealth Check which is a comprehensive annual health assessment.

iHealth Assessment which is a comprehensive annual health assessment for our over 75 year old patients.


Our iHealth Solutions have been developed to address patients with complex or chronic health conditions such as:

Kids Care

Our program for children with complex or chronic health conditions.

Elder Care

Our program to support healthy ageing at home or the transition residential care.

Mind Care

Our program to support people with chronic mental health conditions.

Chronic Care

Our program to support people with chronic or complex physical health conditions.

We believe it is the combination of all these features which sets us apart from others.

Our services

General Practice
All your medical needs met by specialist primary care doctors
Find out more
iHealth Team
A multidisciplinary team to support you and your family
Find out more
iHealth Partners
Our partners collaborate with us to provide the best care to you
Find out more

Merry Christmas

Our Updated Holiday Hours

We are closed from Saturday 24th – 27th December 2022

28-30th December 2022: Open for on the day appointments from 9am until 1pm
Saturday 31st December 2022: Open 9am until 12pm
Monday 2nd January 2023: Closed

Open for usual hours from Tuesday 3rd January 2023.

For urgent care outside of our opening times, please
call the National Home Doctor Service on 13 74 25.
Thank you and happy holidays!